Our Thoughts Are With Those Impacted by the Recent Michigan Tornadoes
We are deeply saddened by the recent tornadoes that touched down across Michigan, resulting in significant property damage and, tragically, loss of life. Our thoughts are with everyone affected. If you or your loved ones were impacted, we hope you are safe and know that we are thinking about you during this difficult time.
Your safety and well being come first. Once you are safe and able, the following best practices may help as you begin the recovery process.
Please Stay Safe
- Do not enter damaged structures until authorities say it is safe to do so.
- Be mindful of downed power lines, gas leaks, unstable structures, and debris.
- If emergency services instruct you to evacuate or restrict access, please follow their guidance
Document the Damage
- Take clear photos or videos of all visible damage before making repairs, if it is safe to do so.
- Capture damage to the exterior, interior, and personal property.
- Continue to document damage as conditions change or additional issues become visible.
Protect Your Property from Further Damage
- Make reasonable and necessary temporary repairs to prevent additional damage (for example, tarping a roof or boarding broken windows).
- Keep receipts for materials, supplies, or services used for these temporary repairs.
Temporary Living Expenses
- If you are displaced from your home, keep a log of temporary lodging and meal expenses.
- Save all receipts related to hotels, short term rentals, meals, and other necessary living expenses incurred due to displacement.
Do Not Dispose of Damaged Property
- Please do not throw away damaged items until your insurance company has had an opportunity to review them or has authorized disposal.
- If items must be removed for safety or health reasons, take photos first and keep samples when possible.
We Are Here to Help
When you are ready, please contact your agent to begin the claims process or if you have questions about next steps. We are committed to supporting you with care, compassion, and clarity as you move forward.
Continue to the Pioneer WebsiteAt Pioneer State Mutual Insurance Company your privacy is important to us!
Safeguarding the privacy of your financial and personal information has always been extremely important to us. We are committed to keeping your information secure and confidential.
The Gramm-Leach-Bliley Act was passed by Congress in part to address how financial institutions treat non-public personal information. In accordance with this act, the following privacy practices have been put in place by Pioneer State Mutual Insurance:
Collecting Information: We obtain information about you from your applications, transactions and other interactions with us, as well as credit reporting agencies and other third parties including some that may use artificial intelligence (AI). See our AI Disclosure Statement for additional information about how we may use AI tools.
Sharing Information: We do NOT share our customers’ non-public personal information with non-affiliated companies except as permitted or required by law. We do not sell customer information. If this policy changes we will notify you, giving you the opportunity to inform us that you do not want your non-public personal information shared.
Access to Information: We restrict access to your non-public personal information to only those individuals who need to know that information to provide products or services to you.
Security: We maintain physical, electronic and procedural safeguards in order to protect your information.
Thank you for your continued trust and support of Pioneer State Mutual Insurance Company. We appreciate your business!
SMS Terms/Conditions AI Disclosure Statement