Our Thoughts Are With Those Impacted by the Recent Michigan Tornadoes
We are deeply saddened by the recent tornadoes that touched down across Michigan, resulting in significant property damage and, tragically, loss of life. Our thoughts are with everyone affected. If you or your loved ones were impacted, we hope you are safe and know that we are thinking about you during this difficult time.
Your safety and well being come first. Once you are safe and able, the following best practices may help as you begin the recovery process.
Please Stay Safe
- Do not enter damaged structures until authorities say it is safe to do so.
- Be mindful of downed power lines, gas leaks, unstable structures, and debris.
- If emergency services instruct you to evacuate or restrict access, please follow their guidance
Document the Damage
- Take clear photos or videos of all visible damage before making repairs, if it is safe to do so.
- Capture damage to the exterior, interior, and personal property.
- Continue to document damage as conditions change or additional issues become visible.
Protect Your Property from Further Damage
- Make reasonable and necessary temporary repairs to prevent additional damage (for example, tarping a roof or boarding broken windows).
- Keep receipts for materials, supplies, or services used for these temporary repairs.
Temporary Living Expenses
- If you are displaced from your home, keep a log of temporary lodging and meal expenses.
- Save all receipts related to hotels, short term rentals, meals, and other necessary living expenses incurred due to displacement.
Do Not Dispose of Damaged Property
- Please do not throw away damaged items until your insurance company has had an opportunity to review them or has authorized disposal.
- If items must be removed for safety or health reasons, take photos first and keep samples when possible.
We Are Here to Help
When you are ready, please contact your agent to begin the claims process or if you have questions about next steps. We are committed to supporting you with care, compassion, and clarity as you move forward.
Continue to the Pioneer WebsitePaperless is better in a lot of ways. Pioneer makes it easy to manage.
If you already have a My Pioneer account:
Just log into your account and click on Account Settings in the grey bar near the top-right of the screen.
Then click Paperless Documents Settings, where you'll see a list of your policies and toggles to indicate which you want to enroll in Paperless.
By default, we use the email address you have as your login for Paperless delivery of your documents. You can add or change these on the Paperless Documents Settings screen as well. Any new emails you wish to enroll will need to be validated -- click Add an Email to get started, and we walk you through the process step-by-step.
If you don't have a My Pioneer account yet:
To set up your policy for paperless document delivery, take a minute or two and create a My Pioneer account. Once your account is created, we will automatically enroll all the policies you added to your account in Paperless. You can always manage which are enrolled by visiting Paperless Documents Settings as described above.