Our Thoughts Are With Those Impacted by the Recent Michigan Tornadoes
We are deeply saddened by the recent tornadoes that touched down across Michigan, resulting in significant property damage and, tragically, loss of life. Our thoughts are with everyone affected. If you or your loved ones were impacted, we hope you are safe and know that we are thinking about you during this difficult time.
Your safety and well being come first. Once you are safe and able, the following best practices may help as you begin the recovery process.
Please Stay Safe
- Do not enter damaged structures until authorities say it is safe to do so.
- Be mindful of downed power lines, gas leaks, unstable structures, and debris.
- If emergency services instruct you to evacuate or restrict access, please follow their guidance
Document the Damage
- Take clear photos or videos of all visible damage before making repairs, if it is safe to do so.
- Capture damage to the exterior, interior, and personal property.
- Continue to document damage as conditions change or additional issues become visible.
Protect Your Property from Further Damage
- Make reasonable and necessary temporary repairs to prevent additional damage (for example, tarping a roof or boarding broken windows).
- Keep receipts for materials, supplies, or services used for these temporary repairs.
Temporary Living Expenses
- If you are displaced from your home, keep a log of temporary lodging and meal expenses.
- Save all receipts related to hotels, short term rentals, meals, and other necessary living expenses incurred due to displacement.
Do Not Dispose of Damaged Property
- Please do not throw away damaged items until your insurance company has had an opportunity to review them or has authorized disposal.
- If items must be removed for safety or health reasons, take photos first and keep samples when possible.
We Are Here to Help
When you are ready, please contact your agent to begin the claims process or if you have questions about next steps. We are committed to supporting you with care, compassion, and clarity as you move forward.
Continue to the Pioneer WebsiteHere are just a few of the latest reviews we've received from satisfied customers.
No Stress Claims Process
[Name Removed] was absolutely amazing! The claim was filed. Everything was fixed and there was no stress involved. Would highly recommend. – CR
Great Customer Service
Pioneer was wonderful to work with during our (very first) claim due to storm damage. Every step of the process was clear and everyone involved was so helpful and communicative. Our adjuster contacted us immediately and were able to get the repairs completed quickly. We are very thankful and appreciate Pioneer's stellar team and customer service. – KP
Never Leaving Pioneer
I have NEVER had an insurance agency treat me so well! [Name Removed] has been an absolute God Sent! I will NEVER have another company for my homeowners insurance. The care I received was very timely with the utmost respect and concern. She even helped me find 4 options to fix my problems. I had no idea who to even call. She checked on us 3-5 times a week to make sure we were ok. She even stuck up for us when the companies insisted we move out for 3-6 months. She kept us and our animals in our home and even provided assistance to help it happen. I could go on for days about each issue that she helped us with. Every single time she addressed us with respect, care for what WE wanted, and options for fixing it. Not 1 time did I EVER wait for her. The only suggestions I have is 1. [Name Removed] deserves a raise for representing your company so well and 2. Get your quote for Pioneer State Mutual Insurance today! You WON'T be disappointed! – JT
Would Recommend
We were so pleased with the professional customer service we received during our recent claim. The adjuster was prompt, courteous and complete. We recommend this company to all our friends. – JG
Quick Response
[Name Removed] was great to work with and very responsive. I needed a quick turn-around and she did everything she could to get my claim handled in a speedy manner! – B
Stress Free
My insurance adjuster [Name Removed] was AMZING. I’m a first time homeowner and had some damage to my roof from a storm and she made my claim so easy and stress free! Very happy with the quick response and action. She was able to review my damage within 24 hrs of my call and get me my quote just as fast. It was spot on and made my life easier during this stressful time! – NL
Walked Me Through Everything
I had to make a claim for a burst pipe that caused quite a bit of damage. This is the first insurance claim I have ever had to make and did not know what to expect. My Pioneer adjuster was wonderful! She was so responsive, efficient and pleasant, making a bad situation so much easier to deal with. Thank you so much Pioneer for supporting me through a messy ordeal! – MC
Professional and Understanding
Recently had water damage due to power being out for a couple of days which left my sump pump not working do to not having power. [Name Removed] the claims representative was very professional and understanding and processed my claim very quickly. – EH