Our office will be closed on Monday, May 29th in honor of Memorial Day. For your convenience, the following systems will remain active during this time:

• Online Payments & EFT Account Management
• EZpay Phone System: (810) 600-3555
• Online Claims Systems
• After Hours Claims: (800) 837-7674
• Roadside Assistance: (800) 828-7067

Continue to the Pioneer Website

Report a claim online
with your My Pioneer account.

For Roadside Assistance or Auto Glass Service, please report claims using the phone numbers listed below.


Use our mobile app
Access your My Pioneer account from anywhere!

and more...

Click here to download the mobile app for iPhone.Click here to download the mobile app for android.


Auto Glass Claims
Report a Glass Claim Online or 1-800-828-7067

Roadside Assistance Claims
1-800-828-7067 or
Call your preferred tow company and get reimbursed up to $100*
*For vehicles that carry Roadside Assistance Coverage

Emergency After Hours Claims

And don't forget, you can always call

Your Independent Agent
who can help you through the claims process.
Click here for the Agency Locator tool.

Take the Claims Survey See the Survey Results