The IS Help Desk Technician is responsible for 1st level support which assists end-users with questions, problems, and requests for all supported software and hardware computing platforms.  This position will require phone, e-mail, and face-to-face support with strong interpersonal and communication skills. The IS Help Desk Technician will always provide support in a prompt and courteous manner to the end user community while working closely with IS support groups such as Networking, Quality Assurance, and Development/Programming.  This position requires the ability to provide support in a Microsoft network environment: including Microsoft Windows desktops, Microsoft Office, and internet connectivity.  In addition, candidates will:

Duties include some helpdesk, including desktop support; some hardware repair (Dell); some networking functions.  The job is less about helpdesk and more about hardware and network maintenance and interacting with and serving the company staff.

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