The IS Help Desk Technician is responsible for 1st level support which assists end-users with questions, problems, and requests for all supported software and hardware computing platforms. This position will require phone, e-mail, and face-to-face support with strong interpersonal and communication skills. The IS Help Desk Technician will always provide support in a prompt and courteous manner to the end user community while working closely with IS support groups such as Networking, Quality Assurance, and Development/Programming. This position requires the ability to provide support in a Microsoft network environment: including Microsoft Windows desktops, Microsoft Office, and internet connectivity. In addition, candidates will:
- Take ownership of customer issues by identifying, documenting, and resolving issues to meet their expectations.
- Should be self-motivated, with good analytical and problem-solving skills and the ability to learn on the job.
- Candidate must have the ability to work independently as well as in a team environment.
- This is a contract position with a 38.5 - 40 hour work schedule per week located at our home office in Flint Michigan.
Duties include some helpdesk, including desktop support; some hardware repair (Dell); some networking functions. The job is less about helpdesk and more about hardware and network maintenance and interacting with and serving the company staff.