The IS Help Desk Technician is responsible for 1st level support which assists end-users with questions, problem resolution, and requests for all supported software and hardware computing platforms. This position will require phone, e-mail, and face-to-face support with strong interpersonal and communication skills. The IS Help Desk Technician will always provide support in a prompt and courteous manner to the end user community while working closely with IS support groups such as Networking, Quality Assurance, and Development/Programming. This position requires the ability to provide support in a Microsoft network environment; including Microsoft Windows desktops, Microsoft Office, and internet connectivity. In addition, candidates will:
- Take ownership of customer issues by identifying, documenting, and resolving issues to meet their expectations.
- Should be self-motivated, with good analytical and problem solving skills and the ability to learn on the job.
- Candidate must have the ability to work independently as well as in a team environment.
- This is a contract position with a 38.5 - 40 hour work schedule per week located at our home office in Flint Michigan.
Duties include some helpdesk, desktop support, hardware repair, and networking functions. The job requires interacting with and serving the company staff.