We are currently experiencing higher than usual call volume due to the number of storm claims submitted. Our adjusters are working to assist everyone quickly and return calls as soon as possible. We appreciate your patience, and will do our best to get back with you promptly.

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IS Help Desk Technician

The IS Help Desk Technician is responsible for 1st level support which assists end-users with questions, problems, and requests for all supported software and hardware computing platforms.  This position will require phone, e-mail, and face-to-face support with strong interpersonal and communication skills. The IS Help Desk Technician will always provide support in a prompt and courteous manner to the end user community while working closely with IS support groups such as Networking, Quality Assurance, and Development/Programming.  This position requires the ability to provide support in a Microsoft network environment; including Microsoft Windows desktops, Microsoft Office, and internet connectivity.  In addition, candidates will:

Duties include some helpdesk, desktop support, hardware repair, and networking functions. The job requires interacting with and serving the company staff.

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