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We will undergo scheduled maintenance to our Document System on Tuesday, October 7th, from 6:30 PM - to 9:00 PM.  During this time, e-signing and accessing your insurance documents via the My Pioneer website, Mobile App, and the agent portal will be unavailable. 

We apologize for any inconvenience this may cause. 

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What is the Paid Loss Surcharge, and how could this impact the cost of my premium?

Answer:

Homeowners insurance is designed to cover one’s property in an unforeseen loss. On average, most policyholders either don’t submit any claims or only submit weather or glass claims over a three year period. However, the remaining claims are substantial enough to potentially cause everyone’s premiums to rise. In order to prevent this, the vast majority of insurance companies have a “Paid Loss Surcharge” that is designed to isolate the rising cost of non-weather or glass related claims. Under this program, a policyholder’s first claim is not surcharged, but any subsequent claim(s) may cause the homeowner’s premium to rise significantly.