For most people, the measure of an insurance company revolves around one question: "Are you going to make me think about insurance?" In those (hopefully) rare instances, we all want our interactions to be as short and easy as possible. That's what we mean when we talk about focusing on customer experience. Have a claim? We'll explain the process to you step-by-step and make things as painless as possible. Have a question about your bill? If you call, you'll find yourself speaking with a real, live person who can help.
It's not rocket science. We just try hard to Make It Easy.
Working with Independent Agents
Speaking of being helpful, are you aware that your Independent Agent is your local, personal, insurance expert? Yep. If you have a question about insurance from what coverage and limits are right for you, to how No-Fault Insurance works in Michigan, they are your best resource. Seriously, try and stump them. But if you do, this wasn't our idea!
Customer Satisfaction
Everyone talks about how happy their customers are, but when it comes to people who have reported claims we get their feedback. And the reason our Claims Satisfaction rating is always so great is because we take feedback seriously.
Online Features & Digital Technology
There are two starting points for interacting with Pioneer State Mutual online: our website and our mobile app. Both offer the same policy and account management features, but the mobile app also maintains your auto proof of insurance certificates offline – in case you need them while in an area without cell service.
With Pioneer you can manage your billing, view or report claims, find and eSign documents, and update your paperless contact preferences online. Most companies have those elements, but what sets Pioneer apart are the following features:
Claims Reporting
Open the website or mobile app, tell us who you are via your My Pioneer login or PIN # and a couple minutes later your claim is reported to Pioneer. We walk you through a short step-by-step process so you can check this off your list and get back to more important matters. To top it off, if you use your phone, you can simply attach photos of any damages in seconds!
Policy Changes
Managing your policy is easy to do, no matter what time of day! Your agent is always notified of any changes you make, so you can be confident adjusting things on your own. Here are just a few of the things you can do online:
• Add/Replace/Remove vehicles
• Change Deductibles
• Add/Remove Optional Coverages
• Modify Coverage Limits
Public Quoting
Get an auto or renters quote online, set up your coverage preferences, and purchase your policy in a matter of minutes. It might seem commonplace in the world of insurance, but there’s a difference. You don’t get these features from other companies who offer the services of independent agencies. Quote with the big companies, and you are captive to their agent (if you even get one). With Pioneer your Independent Agent is your insurance expert who is well-versed in the inner workings of many different insurance companies – not just one.
Ballpark Quoting
Sometimes you are nearly ready to pull the trigger on a new vehicle, but which one you choose can depend on the impact to your insurance premiums. Quickly compare vehicles and estimated impacts to your rate on YOUR policy so you can make an informed choice. You might even have a young driver about to take the wheel. With your My Pioneer account you can check out what adding them to your policy will do to your rates! Buying them their first car at the same time? No worries, you can quote that too. When you’re ready, jump in and make the change for real!
At Pioneer we provide all the technology of a national insurance carrier, with the expertise and experience of a local company. As one Pioneer customer kindly put it, we “punch above our weight class” with our digital platforms.
How-to and Educational Videos
If you were wondering about what you can do regarding your policy on our website, or have questions about the claims process, we have a few helpful videos which you may be interested in.
