Qualified candidates will be confident decision makers, have exceptional negotiation and analytical skills, the ability to exercise good judgment and a thorough understanding of Michigan No Fault Law and Liability investigations. This would include a thorough knowledge of coverages available under the Personal Auto, Homeowners, Commercial Auto, General Liability, Garage-keepers and Business Owners policies.
Those interested in applying should be experienced in field claims investigations; including in-person meetings with policyholders, claimants, witnesses and attorneys, and actively participate in facilitations, settlement conferences and other litigation related activities.
This position requires the ability to develop strong relationships through quality customer service and creative problem resolution, review and understand medical records and evaluate the injuries and liability involved within the claim.
With the uncertainty of the impact of No Fault Reform in Michigan on frequency of Personal Injury Protection (PIP) and Bodily Injury claims, a candidate with experience in and open to handling PIP claims is at an advantage if the type of claim presented demands that skill.
- Working in an electronic claim file environment
- Examining insurance policies and other records to determine coverage
- Interviewing via telephone, and / or corresponding with claimant and witnesses regarding claim
- Completing liability investigations
- Preparing claim file documents and forms
- Responding to claim file documentation as needed
- Entering and developing claim file in required format
- Reviewing property damage estimates for accuracy with facts
- Reviewing, evaluating, processing claims and making recommendations for resolution
- Negotiating settlements with both claimants and attorneys
Required Skills & Qualifications
- Five years plus experience with at least three years in bodily injury adjusting
- Valid driver’s license and good driving record required for field and litigation work
- Good time management and detail oriented
- High school diploma or equivalent required; Bachelor degree preferred