We are currently experiencing higher than usual call volume due to the number of storm claims submitted. Our adjusters are working to assist everyone quickly and return calls as soon as possible. We appreciate your patience, and will do our best to get back with you promptly.
Continue to the Pioneer WebsiteSometimes our policyholders are due a refund. When that's the case, the fastest and easiest way for you to get your money is to already be set up to receive Electronic Refunds.
If you already have a My Pioneer account
If you already have a My Pioneer account, just log into your account and you will see a message asking if you would like to enroll in Electronic Refunds. You can always enroll later by selecting the policy you wish to enroll, choose Billing, and then Manage Payment/Refund Accounts.
If you don't have a My Pioneer account yet
To set up your policy to receive any refunds electronically, take a minute or two and create a My Pioneer account. Once your account is created, you will be prompted to enroll in Electronic Refunds. You can always enroll later by selecting the policy you wish to enroll, choose Billing, and then Manage Payment/Refund Accounts.