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We are currently experiencing higher than usual call volume due to the number of storm claims submitted. Our adjusters are working to assist everyone quickly and return calls as soon as possible. We appreciate your patience, and will do our best to get back with you promptly.

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How do I know what my jewelry would be replaced for if it was damaged or lost (Actual Cash Value vs. Replacement Cost)?

Answer:

The amount you would receive for a jewelry claim depends on the true value of the jewelry (which is not always reflected accurately by the appraisal) and whether you plan to replace the covered item. The following is an example of the difference between “Replacement Cost” and “Actual Cash Value”:

Replacement Cost: A necklace that you have scheduled on your insurance policy is stolen, and you choose to replace that necklace with the same necklace. Under your insurance policy, you would likely receive the “replacement cost” of the necklace (the amount of money you would need to go to the jewelry store and buy the same necklace), up to the limit specified in your insurance policy.

Actual Cash Value: If the scheduled necklace is stolen and you do not want to replace it but would just like the money from the insurance coverage, you will receive the “actual cash value.” This is the amount of money that particular necklace would currently be worth based on its age (depreciation), condition and what the current “going rate” for that necklace would be if it were being sold at the time of the claim.