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Reporting A Claim

When it comes time to submit a claim, you want the process to run as smoothly as possible. Pioneer is committed to providing claims service that is both painless and personable. Locate an Agent for a Quote
MY PIONEER:
POLICYHOLDERS / AGENTS

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Claims
Billing
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Pay By Phone
866-888-3972 • 24/7
Billing Inquiries
800-837-7674
Contact Us
General Inquiries
810-733-2300
Hours
M-Th: 7:30am - 4:30pm
F: 7:00am - 1:30pm
Address
1510 N. Elms Road
Flint, MI 48532
@ Email Pioneer
Pioneer Customers Speak Out

Before submitting a claim

Make sure to be familiar with the Paid Loss Surcharge so you can effectively evaluate the change in premium a claim might cause. Contact your Servicing Agent for a more in-depth explanation. Click Here for the Agency Locator Tool.

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Roadside Assistance: 1-800-828-7067

Auto Glass Service: 1-800-828-7067

For all other claims, please contact your Servicing Agent.

After Hours Claim Reporting
In addition to Online Claim Reporting, you can also report claims after business hours by calling 800.837.7674. The caller will be directed to Option 2 for Pioneer’s after hours Emergency Claim call center.


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