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Office Closed for Memorial Day

Our office will be closed Monday, May 29th in honor of Memorial Day. For your convenience, the following systems will remain active during this time:
  • Online Payments & EFT Account Management
  • EZ Pay Phone System: 1-866-888-3972
  • Online Claims Systems
  • After Hours Claims: 1-800-837-7674
  • Roadside Assistance: 1-800-828-7067

Trouble Logging In?

Below is the form for retrieving a forgotten password, as well as some Frequently Asked Questions concerning logging into Locate an Agent for a Quote

Log In:

Access your My Pioneer account on our secure website:

Log In
Create a new account
Make a Payment
Pay By Phone
866-888-3972 • 24/7
Billing Inquiries
Contact Us
General Inquiries
M-Th: 7:30am - 4:30pm
F: 7:00am - 1:30pm
1510 N. Elms Road
Flint, MI 48532
@ Email Pioneer
Pioneer Customers Speak Out

What's My Username?

At this time we are converting all usernames to be an email address. If your username is not currently an email address, then it is your policy number.


  • What if I forgot my password?

  • What if I forgot my Challenge Question response?

  • How do I change my Name, Email Address, Challenge Question or Password?

  • How do I set up my online account?

  • What if I can’t access my email account?

  • What if I need further help?

Forgot Password

Enter your Email, Policy Number or Account Number to retrieve your forgotten password.



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