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  Customer Login FAQs  
     
 
1. How do I log in?
2. How do I set up my account?
3. What if I forget my password?
4. What is Pioneer EZpay?
5. How do I make a payment online?
6. Can I make a payment using my checking or savings account?
7. Can I make more than one payment?
8. How do I know my EZpay transaction was successful?
9. Who do I contact with questions regarding making a payment?
10. Who do I contact with questions related to my policy?
   


1. How do I log in?
A: From our homepage enter your Policy Number and your Password under Manage Your Policylocated on the right side of our homepage.  You can also access the login screen through our menu bar under Manage Your Policy located on every PSM web page.
   
2. How do I set up my account?
A:
  1. Click the "Account Setup" link located under Manage Your Policyon the right side of our homepage.
  2. You will be directed to the "Customer Account Setup" page where you will enter the Primary Policyholder's first name, last name, zip code, a password, an email address, a challenge question and a response.
  3. Click Submit.
  4. If all your information was entered correctly, you will be redirected to your Customer Information page.
 

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3. What if I forget my password?
A:
  1. Click the "Forgot Password" link located under the "Manage Your Policy" portion of Pioneer's homepage.
  2. You will be asked to enter your policy number and zip code.
  3. Once this information is verified against our database, you will enter a response to the challenge question we have on file for your policy.
  4. For your protection, your password will be sent to the email we have on file for your policy.
 

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4. What is Pioneer EZpay?
A: Pioneer EZpay gives you the option to make an online premium payment.  You can use your debit or credit card (Visa or MasterCard) or make a payment using your checking, savings or business account.
 

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5. How do I make a payment online?
A: To make an online payment, login to our website at www.psmic.com using your policy number and password.  Click on the “Make a One-Time Payment” button at the bottom of the screen.  You will have the option of sending a confirmation to your email address.  You will also have the option to print the transaction confirmation.
 

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6. Can I make a payment using my checking or savings account?
A: Yes - Please allow 2-5 days for processing.  This processing time does not affect the submission date of the payment.
 

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7. Can I make more than one payment?
A: Yes, it is possible to make more than one payment as long as your Balance Due hasn’t been reached.  You cannot make a payment for the same amount on the same day.
 

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8. How do I know my EZpay transaction was successful?
A: You will receive a confirmation number at the end of your transaction.  You will have the option to send a confirmation to your email address.  You will also be able to print the confirmation screen that will be displayed at the end of your payment transaction.
 

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9. Who do I contact with questions regarding making a payment?
A: If your questions have not been answered in this FAQ, you may contact our Customer Service department by dialing (810) 600-3500.
 

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10. Who do I contact with questions related to my policy?
A: Always contact your agency for policy coverage questions, changes and/or for submitting new claims.  For any questions not addressed here, please visit our Contact form.
 

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